Refund Policy

Last updated: August 4, 2026

We want you to be genuinely happy with what you buy, not stuck with software you don't like or didn't get to use. This policy is based on whether you've activated your license key, and how much time has passed since purchase.

1. Never Activated — 14 Days, No Questions Asked

If you have not activated your license key on any device, you may request a full refund within 14 days of purchase for any reason, no explanation required.

2. Activated — 30-Day Money-Back Guarantee

If you've activated your license and simply don't like the product, you may request a full refund within 30 days of purchase. You're welcome to keep using the software you already downloaded — we'd rather you get some use out of it than nothing at all.

3. Activated — 31 to 90 Days, Case-by-Case

Between 31 and 90 days after purchase, refund requests for an activated license are handled at our discretion. We lean toward granting these — if something's genuinely wrong with your experience of the product, tell us and we'll almost always make it right.

4. After 90 Days

We do not grant refunds more than 90 days after purchase.

5. How Refunds Work

Contact us at hello@lauden.dev with your order email or Stripe receipt. Approved refunds are issued back to your original payment method through Stripe and may take several business days to appear on your statement, depending on your bank or card issuer.

A refunded license may be revoked and will no longer activate on new devices. This does not retroactively disable a device that was already validly activated before the refund, consistent with our EULA.

6. Chargebacks

If you have a problem with an order, please contact us directly first — we can typically resolve it faster and with more flexibility than a chargeback through your bank. Filing a chargeback without contacting us first may result in your license being revoked while the dispute is investigated.

7. Contact

Refund requests and questions about this policy can be sent to hello@lauden.dev.